1. Overview
The Casino at Mint operates under the regulatory framework established by the UK Gambling Commission (UKGC). As a condition of holding a licence in Great Britain, the company is required to make responsible gambling information readily available to all customers and to provide clear pathways to independent support services. This document sets out the tools, procedures, and obligations that make up the responsible gaming framework.
This policy applies to all registered account holders accessing services provided by The Casino at Mint. It is not limited to customers who have identified themselves as experiencing gambling-related harm. Responsible gaming obligations apply to all users of the platform.
2. Regulatory Basis
Responsible gaming obligations are governed by the UKGC Licensing Conditions and Codes of Practice (LCCP), specifically Condition 3.3.1, which requires licensees to make information on responsible gambling and access to help readily available. This information must be visible and accessible across all areas where gambling facilities are provided.
Failure to comply with these conditions may result in regulatory action by the UK Gambling Commission. Customers who wish to verify the licensing status of The Casino at Mint may do so directly via gamblingcommission.gov.uk.
3. Self-Exclusion
3.1 GAMSTOP - National Online Self-Exclusion Scheme
The primary self-exclusion mechanism available to customers in Great Britain is GAMSTOP. This is the UK’s national online self-exclusion scheme, operated by National Online Self-Exclusion Scheme Limited. All online gambling operators licensed by the UKGC, including The Casino at Mint, are required to integrate with GAMSTOP as a condition of their licence.
GAMSTOP allows individuals to register a single self-exclusion request that applies across all UKGC-licensed online gambling operators simultaneously. Registration is completed at gamstop.co.uk. The service is free of charge.
Available self-exclusion durations under GAMSTOP:
- 6 months - minimum available duration
- 1 year - standard medium-term option
- 5 years - extended exclusion period
Once a self-exclusion is registered, it typically becomes active across participating operators within 24 hours. During the active exclusion period, the individual cannot cancel or reverse the exclusion. After the chosen period has elapsed, the exclusion remains in place until the individual contacts GAMSTOP directly to request its removal.
Registration requires the following personal information: full name, date of birth, current address and postcode, email address, and mobile number. Users are also asked to provide previous addresses and previous surnames to assist with accurate account matching across operators.
Important: GAMSTOP applies only to online gambling operators licensed in Great Britain. It does not cover unlicensed offshore sites, land-based venues, or gambling services outside the UKGC’s jurisdiction. Customers who also use land-based gambling facilities should refer to the multi-operator self-exclusion schemes described below.
3.2 Land-Based Multi-Operator Self-Exclusion
The UKGC administers separate multi-operator self-exclusion schemes for land-based gambling sectors, including betting shops, casinos, bingo halls, and arcades. These schemes allow a customer to submit a single self-exclusion request covering multiple premises of the same type within a given area. Details of these schemes, including relevant contact numbers, are available at gamblingcommission.gov.uk/public-and-players/page/self-exclusion.
4. Account-Level Controls
In addition to national self-exclusion schemes, customers may contact The Casino at Mint directly to request account-level restrictions. These may include deposit limits, session time limits, and temporary or permanent account closure. Requests of this nature should be submitted through the customer support channel indicated on the platform. Such requests will be processed in accordance with applicable obligations under the LCCP.
Where a customer requests a permanent self-exclusion directly with The Casino at Mint, the company will close the account and take reasonable steps to prevent re-registration for the duration specified. This account-level exclusion operates alongside, and does not replace, registration with GAMSTOP.
5. Identifying and Responding to Signs of Harm
Account activity is monitored for indicators of gambling-related harm. Where such indicators are identified, the company may make contact with the customer to provide information about available support tools and services. This is a regulatory requirement.
Customers are encouraged to make use of available tools proactively, without waiting to be contacted. If you are concerned about your gambling behaviour, you can apply account restrictions at any time by contacting the support team.
6. Independent Support Services
The following organisations provide free, independent support for individuals affected by gambling-related harm. These services are not operated by The Casino at Mint and are available to anyone, regardless of which operator they use.
GamCare
GamCare is an independent UK charity and a provider of free prevention and treatment services for people affected by gambling harms across England, Scotland, Wales, and Northern Ireland. GamCare operates the National Gambling Helpline.
- National Gambling Helpline: 0808 8020 133 (free, available 24 hours a day, 7 days a week)
- Support channels: phone, live chat, WhatsApp
- Website: gamcare.org.uk
- Office address: 1st Floor, 91-94 Saffron Hill, London, EC1N 8QP
- General enquiries: [email protected]
UK Gambling Commission - Safer Gambling Information
Public guidance on safer gambling, including advice on setting limits, recognising signs of problem gambling, and accessing specialist support, is available at gamblingcommission.gov.uk/public-and-players/safer-gambling.
7. Age Verification and Access
Access to gambling services at The Casino at Mint is restricted to individuals who meet the minimum legal age requirement under UK law. Age verification is conducted as part of the account registration process. Underage gambling is not permitted, and procedures are maintained to identify and prevent it.
8. Updates to This Policy
This policy is reviewed periodically to reflect changes in regulatory requirements issued by the UK Gambling Commission. Customers are advised to check this page for the current version. Material changes will be communicated through standard account notification channels.
For questions relating to this policy or to request account restrictions, contact the customer support team using the details provided on the platform.